Privacy Policy

1. Introduction

Welcome to VedMuni ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us:

• Account Information: Name, email address, phone number (via Clerk authentication)
• Birth Data: Date of birth, time of birth, place of birth, latitude/longitude coordinates, timezone
• Profile Information: Zodiac sign, preferences, and other voluntary information

2.2 Consultation Data

• Questions you ask during consultations
• Categories you select
• Predictions and responses generated
• Consultation history and timestamps

2.3 Payment Information

• Transaction details (processed securely through Razorpay)
• Credit purchase history
• We do NOT store your credit card information

2.4 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Service Provision: To provide accurate predictions using our multi-system analysis combining Vedic Astrology and Numerology
• Account Management: To create and maintain your account
• Communication: To send you updates, notifications, and support messages
• Payment Processing: To process your credit purchases and manage transactions
• Improvement: To analyze usage patterns and improve our Service
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

4.1 We Share Your Information With:

• Service Providers:
  • Clerk (authentication)
  • Convex (database)
  • Razorpay (payments)
  • Vercel (hosting)
• AI Services: Your consultation data is processed by AI models (OpenAI) to generate predictions
• Legal Requirements: When required by law or to protect our rights

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your consultation questions or predictions publicly
• Use your data for advertising purposes without consent

5. Data Security

We implement appropriate security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Secure authentication via Clerk
• Database security via Convex with access controls
• Regular security audits and monitoring
• Payment data secured by PCI-compliant Razorpay

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your consultation history
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at: privacy@vedmuni.com

7. Data Retention

We retain your personal data for as long as:

• Your account remains active
• Necessary to provide you with our Service
• Required to comply with legal obligations
• Needed to resolve disputes or enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (theme selection)
• Keep you signed in
• Analyze usage patterns
• Improve our Service

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• For Privacy Concerns: privacy@vedmuni.com
• For Queries & Support: support@vedmuni.com
• For Billing & Refunds: billing@vedmuni.com
• Website: www.vedmuni.com
• Support Hours: Monday to Saturday, 10 AM – 7 PM (IST)